NIKHIL SHARMA 

Tel. (M): +91 7834850750                                                                              Email: ns20022014@gmail.com

An Enthusiastic and result-oriented professional with 10+ years of experience and outstanding interpersonal, relationship, and team-building skills. I am adaptive, highly disciplined, and dedicated to assigned duties. I believe in making sincere efforts to achieve the goals and aims set by the Organization and to attain process & self-growth.

Organization – Wipro HR Services India Ltd.

Location - Noida

Profile – Benefits Operation Manager 

Work experience – 16th July 2023 to 31st March 2024.

CTC: 9 Lpa

Skill Set and Responsibility: First POC for US team for the aligned client. Interact with Onshore team on a daily basis on a daily basis for daily schedule update, transition, feedback and process management, etc.

• Extensive Knowledge of the Health and Welfare domain.
• Responsible for delivering operation services like SRs, Weekly and Monthly reports, Edits and PCS verification, Dependent Verification, HRP queries result, Annual enrollment, etc. with additional client-specific services where required.
• Ensure operational processes run on schedule, are processed completely and SLA are met.
• Transits the Request for information process (RFI) which requires the indicative data, service, and health history via form request.
• Manage/Support the team of 6 members for daily processing, training, or Adhoc work.
• Responsible for assigned daily processing, quality checking, and within the deadline.
• Update SOPs and other process document. 
• Update SOPs and other process documents and also provide timely updates to Leads and Onshore counterparts. 

Team Management responsibilities: 

• Responsible to identify and address training needed in the team.
• Conduction feedback sharing sessions with the associates, BOA, etc.
• Plan and organize team work and keep client informed of status and activities.

Previous Employment Details:

Conduent Business Services India LLP:

Period: 11 June 2018 to 14 July 2023.

Location: Noida

Position: Analyst

Skill Set and Responsibility:

• Competitive knowledge of the Health and Welfare domain.
• Responsible for delivering operation services with additional client-specific services where required.

• Responsible for transactional processes like Communications, Form requests, Daily assigned reports, Regular Indexing, Return Mail items, etc.
• Manage/Support the team of 4 members for daily processing, training, or Adhoc work.
• Responsible for assigned daily processing, quality checking, and within the deadline.
• Update SOPs and other process documents. 
• Providing timely updates to Leads and Onshore counterparts. 
• Participating in client conference calls on a weekly and monthly basis to update the client on work status.

• Tools: Microsoft TFS, WebMD, WebDE, HWvz Prod & QA, and MS Excel.

Sopra Steria India Private Limited

Period:  November 2016 to February 2018.

Location: Noida

Position: Process Analyst

Working Profile: Support for the Government Client's daily work as well as on Ad-hoc projects (Annual Enrollment, Eligibility Verification). For Government clients, SSCL has developed a single operating platform SOP which will enable them to deliver services for their customers more effectively. For Government clients, SSCL has developed a single operating platform SOP which will enable them to deliver services for their customers more effectively. Responsible for delivering HR&Payroll and Procurement services with additional client-specific services where required.

Tools: Single Operating System, Q-Link, MS Excel, HR PeopleSoft.

AON India Private Limited

Period:  September 2014 to September 2016.

Location: Noida

Position: Benefit Operation Administrator

Working Profile: Support for the US Healthcare Client's daily work as well as on Ad-hoc projects. Do analysis and provide inputs during assigned work and Annual Enrollment and provide the result on assigned tasks. Work with the concerns team to maintain the data for the employees for the assigned client. Align to the High-Risk Process Control process and maintain the quality of the process during client audits.

Tools: TBA, Citrix, Advanced Table Editor, HRO Workbench, and YBR (Your Benefits Resource Tool)

United Health Group Information Services Private Limited

Period:  June 2013 to April 2014.

Location: Gurgaon

Position: Process Assistant (US P&C Claims)

EXL Services India Private Limited

Period:  April 2011 to June 2013

Location: Noida

Position: Process Assistant (UK P&C Claims)

Tools: System 6, Apollo, NDM, COSMOS, and Genius applications.

Achievements:

• Received award of Quarterly performer for the period of July to Dec 2012.
• Received award of Special Contribution for the process for the year 2012.
• Received award for Emerging Newcomer for the year 2017.

Educational Qualification:

• B.Sc in Information Technology from Bundelkhand University, Jhansi in 2007.
• XII from UP Board in 2002.
• X from UP Board in 2000.

Certification: Diploma in Information Systems from CDAC (2009-2010) and MS Excel, and PowerPoint.

      Name: Nikhil Sharma

      Father Name: Mr. Anil Prakash Sharma

     Address: P1A-302, Tower 14, Gulmohur Garden, Rajnagar Extn, Ghaziabad - 201017 

      Date of Birth: 15 - January – 1986

      Marital Status: Married                                                              

(NIKHIL SHARMA)