Communicative professional, Outgoing, Creative, Goal Oriented and Resourceful person, Management and leadership of employees, Take Interest in Human Resources Planning, conflict resolution, Training and Development dynamics to further my skills in HR. Profile Handled- Assistant Manager Human Resource- since Nov 2023 K R Pulp and Papers Ltd. -Shahjahanpur Key responsibilities: • Expertise in maintain personnel records, update data bases and create guidelines. • Prepare HR policies which provide comfort in job. • Schedule interviews and prepare HR related reports. • Crating job description and design. • Planning and schedules for new trainees and new hiring’s. • Developing workplace for better human values. • HR Audit, CUG Process. • Event Management, all type of Functions-Participation in making the PPT/Personally Invite via Phone-in person to make events successful. • Circular/Card/Invitation preparation. • Disciplinary action like Absenteeism or misconduct, Resignation due to Salary Issue, leave without information, issues, responsible to sort through meetings and e-mails. • Interaction with A & B unit Employees and ask for the barriers and Queries. Prepared report and same discussed with concerned HOD. • Complied data for Off /On Rolls Employees/ITI/Apprentices for making them on company rolls. • HR Audit, Preparing Appointment letters, Welcome Note for New Joinee’s. • Preparing Organisation Chart as per Hierarchy. • Tracking Birthday Dates and Monthly Birthday celebration programme. • Work for ISO-9001 implementation as an ISO-cell Member. • Responsible for managing every aspect of the employment process including orientation and training new staff members. Organization: IPSE College of Education-- Karnal Dec 2009 to April 2017 Profile Handled - Center Head /HR/Admin Coordination Skill: Conduct Counseling and training program. • Leadership training and on boarding process of newly hired employees by initiating pre-employment checks and first day orientations and brief about policies. • Direct involvement with Seniors for day to day activities as well as tasks revolves around. SUMAN VERMA 34 Green Valley, Ludhiana 141001 7814337425 suman.sehgal1@gmail.com Total Quality Management: • To improve the quality of an organization’s outputs, include goods and services, through the continual improvement of internal practices. It’s an ongoing process of detecting and reducing errors. • Supported management with handling and resolving issues and decreasing the complaints. Conduct a thorough investigation on complaints forward by Staff employees such as delay in certificate, Payment installment, regarding student’s complaints as well as queries of examination, courses and fee structure... • Ensured confidentiality of all personnel, office and employment records. Conduct the exam of students, sent it to undersigned university. Keep record and follow till the results and certificates issued by the university. Managed all the records of enrolled, exit and course wise candidates in proper format. Organization: Network Solution Pvt. Ltd.-- New Delhi (An IBM Company) (May 2008-Nov 2008) Profile Handled - IT Analyst Attendance Monitoring: • Monthly Attendance to be collected for each Daksh site, pan India, from concerned TLs - collection and compilation • Random verification on daily basis of attendance. (Verify the attendance status of the previous day & document the observations in an excel sheet and send this report to Management by EOD. HR/ Admin/ Financial issues Tracking • Collection of the Conveyances, Mobile Bills, IBM ID’s Badges, Night shift allowances, Confirmation Letters, information about HR INFO sites • Collection and compilation of this report sent by each TL every first and third week - pan India. • Following up directly with concerned back office (HR / Admin / Financial) personnel at Bangalore/ Delhi for resolution of the issues - initially for only North and East Daksh locations. • Implementation and monitoring of Pre-boarding induction program for each new joiner at Daksh site, pan India. Organization: I-Bilt Technologies Ltd. (Gurgaon) Profile Handled- Sr.Executive--(Jan 2007- April 2008) Key Result Areas: • IT Asset Management pan-India covering 35 locations. • Consumables Tracking across India. • Reconciling assets and consumables in a defined time frame. • Vendor Co-ordination for handling asset / parts / consumables for organization. • Handling ID management and reconcile on defined time frame. • Control and ensure pro-actively AMCs (Annual Maintenance Contracts) of IT Assets. • Create and follow the process and procedure for IT Asset Management. • Handling all the transactions related to movement of assets / parts of I-Bilt / I-Bilt between various locations at India Level of I-Bilt for repair / replacement or as a permanent movement. • Handling the stock of consumables/parts in I-Bilt and consumption of consumables items in various locations of the company. • User ID Administration (E Mail, Internet Id’s) at pan-India Level • Ensure IT Assets have Insurance cover. Organization: CMS Computers Ltd. (New Delhi) July 2002-Dec 2007 Profile handled - Team Leader • Service Desk Team Lead: Leading a team of 5 to 6 members of the Service Desk that is responsible for centralized functionality across North India. The team ensured that incidents were closed within the defined Turn around Times. It also provided support for query resolution. • IT Asset and Spares Management: Ensured that inventory was updated as per IMACs executed. re in Inventory tracking of various spare parts for In hand stock, parts on order & in Transit were calculated at different client locations in North India, in order to maintain an optimum inventory to support multiple locations. • Team’s Performance: Ensuring that monthly evaluation & performance of every team member is done & shared with them with improvement areas. I also get in touch with reports & spent time with them to understand their concern areas & ensuring that same is resolved • CSR (Customer Service Review) • Talk to all customers of CMS and obtain first hand feedback about services delivered. Send them a standard report to fill in honestly rating CMS on 10 parameters of service • Ratio of total number of CSRs triggered monthly with respect to the no. of received, actions taken report by the set target dates. • MIS • Analysis Report of CSRs on monthly, quarterly, half yearly and annually of all the 10 criteria defined in the CSR form. • Comparison reports (monthly, quarterly, half yearly and annually). • REVIEW • Monthly, Quarterly, Half Yearly & Annually with Service Head & Higher Management. cademic Background: Masters of Arts in English (Year) From Kurukshetra University Diploma in Computer Application (Year) From Govt. Polytechnic Bachelor of Arts (Year) From Kurukshetra University Bachelor of Education (Year)From Ch.Charan Singh University LANGUAGES KNOWN: English, Hindi, and Punjabi. MARITAL STATUS: Married Date of Birth: 16th Aug 1978